Marriott Hotels India

Marriott International, according to Fortune, is amongst the 100 best companies to work for in the world. It has made it to Fortune’s list for the 10th consecutive year. An open-door policy along with a first-name culture is just one manifestation of how Marriott connects with its workforce. There’s a perfectly logical reason for such transparency: It results in quick decision-making, be it an employee-related decision or a guest-related decision. Elaborates Jatin Khanna, a Front Office Manager at the Renaissance Mumbai Hotel, one of the brands owned by Marriott Hotels (the others are the JW Marriott, Marriott Resorts, Courtyard and Marriott Executive Apartments): “Marriott is a completely different place to work in. One does not need to seek appointments to meet the senior management. You can just walk into their room and discuss issues. An absence of the ‘Sir’ culture was also a big revelation for me.” Khanna has spent a decade in the hospitality sector.

Adds Philip Bryson, Chairman, Marriott India Business Council and General Manager for Renaissance Mumbai Hotel & Marriott Executive Apartments: “You earn respect from the job you do and not from the position you hold in an organisation. Everyone from a line manager to a sweeper to a chef is on one platform, and we all function as one.”

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